From Ground
Design Thinking
Design Thinking is 7 decks totalling 223 editable slides. Each deck stands on its own and downloads separately, so you can take the one you need for Monday's session without wading through the rest.
Built for CX leads, service designers, product teams.
Editable Toolkit to help you reuse our content: 223 PowerPoint slides | 0 Excel sheets
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What’s in this toolkit
7 decks, 223 editable slides. Download them individually or take the lot.
1/5
Customer and Design
DSN01AdvancedTemplateGround
Movement 1 of 5. Research, interviews, observation and listening, before a single decision is made. Editable 53-page PowerPoint template.
Movement 1 of 5. Research, interviews, observation and listening, before a single decision is made. GROUND FRAME WIDEN BUILD PROVE Worked throughout on Kestrel Health, a scenario organization. All figures in this d
53 slides
Checking1/5
Customer and Design
DSN02AppliedPlaybookStakeholder Engagement
Who has a stake, what each one needs, and how you keep them with you through a process that will change its mind more. Editable 19-page PowerPoint template.
Who has a stake, what each one needs, and how you keep them with you through a process that will change its mind more than once. Worked throughout with Kestrel Health A regional healthcare provider with 340,000 registered patient
19 slides
Checking1/5
Customer and Design
DSN03AppliedBriefingFrame
Deciding which problem is actually worth solving, and stating it so a team can act on it. Editable 39-page PowerPoint template.
Deciding which problem is actually worth solving, and stating it so a team can act on it. THE FIVE MOVEMENTS Ground Frame Widen Build Prove A five movement toolkit for customer experience teams Worked throughout with Kestrel Health
39 slides
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Customer and Design
DSN04AppliedTemplateWiden
Generating real options instead of committing to the first one. Where Widen sits. Editable 40-page PowerPoint template.
Generating real options instead of committing to the first one. This movement opens the field on purpose, then closes it on evidence. Ground Frame Widen Build Prove Worked throughout with Kestrel Health, a regional provider with 340,000 registered pat
40 slides
Checking1/5
Customer and Design
DSN05IntroBriefingThe Five Movements
An overview of the toolkit, and how to use it. 01 Ground Before deciding anything. Editable 21-page PowerPoint template.
An overview of the toolkit, and how to use it. 01 Ground Before deciding anything. 02 Frame Decide what is worth solving. 03 Widen Options before commitment. 04 Build Cheap enough to be wrong. 05 Prove
21 slides
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Customer and Design
DSN06AppliedReferenceBuild
Design Thinking Toolkit The five movements 01 Ground 02 Frame 03 Widen 04 Build 05 Prove 04 Build Make it cheap enough. Editable 23-page PowerPoint template.
Design Thinking Toolkit The five movements 01 Ground 02 Frame 03 Widen 04 Build 05 Prove 04 Build Make it cheap enough to be wrong. The fourth movement takes one chosen idea and turns it into something a real person can react to, at the lowest cos
23 slides
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Customer and Design
DSN07AppliedPlaybookProve
Finding out whether it works, before you commit to it. 01 Design a test that can actually fail. Editable 28-page PowerPoint template.
Finding out whether it works, before you commit to it. 01 Design a test that can actually fail. 02 Run it with the people who have to live with it. 03 Rank what it finds by consequence, and write down what you decided. Gr
28 slides
Checking
Objectives
This Toolkit includes frameworks, tools, templates, tutorials, real-life examples and best practices to help you:
Customer and Design: 7 decks: Ground; Stakeholder Engagement; Frame; Widen; The Five Movements; Build; Prove.
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