Terms of Service

1. Who these terms are between

These terms are an agreement between U2xAI (“we”, “us”), trading as U2xAI Frameworks, and the person or organisation holding the account (“you”). They cover the website, the toolkit library, and the software platform: Knowledge, the Diagram Studio and Smart Fusion.

By creating an account or paying for a plan you accept these terms. If you are accepting on behalf of an employer or a firm, you confirm you are authorised to bind it, and “you” means that organisation.

They take effect on 31 August 2026 and replace any earlier version.

2. The words that matter

“Toolkits” are the editable PowerPoint, Excel and supporting files in the library. “Platform” is the hosted software. “Customer Content” is everything you put into the Platform or generate with it: documents you upload, configuration readings, guides, deliverables, diagrams and the questions you ask.

“Connected System” is an Oracle Fusion or E-Business Suite environment you connect to Smart Fusion. “End Client” is any third party whose system, documents or information you bring into the Platform.

3. Accounts and seats

A seat covers one named individual. Seats are not shared, pooled or passed between people on different days. You are responsible for what happens under your account and for keeping credentials secure, and you must tell us promptly if you believe an account has been compromised.

You must be at least 18 and using the service for professional purposes.

4. Working on behalf of End Clients

This service is built for consultants, so we expect you to use it on work belonging to other organisations. That is permitted and it is the point. It also means the following are conditions of use, not formalities.

You warrant that for every End Client whose material you bring into the Platform you have the authority to do so: to upload their documents, to connect their environment, and to have that information processed by us and by the sub-processors listed in our Privacy Policy. Where your engagement letter, your client's policies or a confidentiality agreement restrict where their data may be sent, it is your responsibility to check that this service is compatible before you use it on their work.

As between you and us, you are the controller of Customer Content and we are your processor. You decide what goes in, what it is used for and how long it stays. We act on your instructions.

Keep each engagement in its own project. Projects are the boundary we enforce, and mixing two End Clients into one project defeats it.

5. Connecting an Oracle environment

Smart Fusion reads a Connected System. Before you connect one you confirm that you are authorised by its owner to grant read access to a third party service for this purpose, and that doing so does not breach any agreement you or they are bound by. We cannot verify this and we do not try to; we rely on your confirmation.

Use a dedicated read-only account. We read and never write: the restriction is enforced by the database account you supply rather than by inspecting statements, so an account with write permission is a risk you have introduced, not one we can remove.

Credentials are encrypted before storage and are never returned to any screen or API response. They belong to your subscription rather than to a project, and you can remove a connection at any time, which deletes the stored credential.

A read runs real queries against a live environment and consumes its resources. You are responsible for choosing when to run one, and for the consequences of running a full read against production during a period close or a go-live weekend.

You remain responsible for your End Client's change control. Nothing here transfers that to us.

6. Verifying what the software tells you

Parts of the Platform use large language models. Answers, guides, deliverables and diagrams are drafts produced from your material and are not professional advice.

Configuration readings come from the system itself and are values rather than opinions, but they are still a point-in-time read that can be stale, partial, or affected by what the connected account was permitted to see. The Platform tells you what it could not read; that is not the same as telling you everything is there.

You must check any output before you rely on it, put it in front of an End Client, or make a change to a production system because of it. You are the professional in the engagement and that judgement remains yours.

7. Who owns what

You own Customer Content. We claim no rights in it beyond what we need to run the service for you: storing it, indexing it, sending the relevant parts to the sub-processors that generate answers, and showing it back to you and to seats you have authorised.

We do not use Customer Content to train models, and we do not use it to improve the service for other customers.

We own the Platform, the Toolkits and the site. Where the Platform produces an output from your material, the output is yours as Customer Content; the software that produced it is not.

8. The toolkit licence

An active subscription on a plan that includes the library grants a non-exclusive, non-transferable licence to it, for the number of seats on your plan. Licensed users may edit, rebrand and reuse the content in professional work, including in End Client deliverables.

Files you downloaded while your subscription was active stay licensed for continued professional use after it ends, under the terms in force when you downloaded them. Access to download further files, updates and new Toolkits stops when the subscription stops.

You may not resell, redistribute, sublicense or publicly share the Toolkits or substantial parts of them, in original or modified form, including on template marketplaces or file sharing platforms. Delivering them as part of a genuine consulting engagement is fine; selling them on as content is not.

9. Acceptable use

Do not upload material you have no right to share, use the Platform to gain access to a system you are not authorised to reach, attempt to bypass the read-only restriction on a Connected System, probe or attack the service, or resell access to seats you hold.

Do not upload personal data that a project does not need. Configuration and design documents rarely require it, and reducing what goes in is the cheapest control either of us has.

10. Fees, renewal and refunds

Plans are billed per seat, monthly or annually in the currency you select. Subscriptions renew automatically until cancelled. Cancelling takes effect at the end of the period you have already paid for, and we do not prorate partial periods.

We offer a refund within 7 days of a first payment where no more than one deck has been downloaded. Previewing does not affect eligibility. Renewal payments are not refundable, but you can cancel at any time to stop future billing.

We may change prices for future billing periods with reasonable notice. A price change never applies to a period you have already paid for.

11. Availability and support

We work to keep the service available but do not promise uninterrupted access, and we may take it down for maintenance. Smart Fusion also depends on the availability of the Connected System, which is outside our control.

Support covers using the product. It is not consulting work on your engagement, and it does not include us accessing an End Client environment on your behalf.

12. Confidentiality

We treat Customer Content as confidential. We do not access it except as needed to run the service, to fix a fault you have reported, or where the law requires it. Staff access is limited to those who need it.

Where we are compelled by law to disclose Customer Content, we will tell you first unless we are prohibited from doing so.

13. Data protection

Our Privacy Policy explains what we process, on what basis, and which sub-processors are involved. It forms part of these terms.

For Customer Content we act as your processor. We process it on your documented instructions, keep it confidential, apply appropriate security, engage sub-processors under equivalent obligations, assist you with data subject requests and with your own obligations, and delete or return it when the agreement ends. If you need a separate data processing agreement for your End Client's file, contact us.

14. Third-party names

Oracle, Oracle Fusion Cloud, E-Business Suite and related marks belong to Oracle Corporation. We are not affiliated with, endorsed by, sponsored by or certified by Oracle. References to Oracle products describe what our software reads and are nominative use only.

Other trademarks referenced belong to their respective owners.

15. Warranties and liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties, including that the service will be uninterrupted, error free, or fit for a particular purpose.

To the extent the law allows, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings. Our total liability in any twelve month period is limited to the fees you paid us in that period.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

16. Your indemnity

You will indemnify us against claims arising from Customer Content or from a Connected System, where the claim is that you did not have the right to upload it, to connect it, or to have it processed as described in our Privacy Policy. This is the counterpart of section 4: we cannot verify your authority, so the risk of it being absent sits with you.

17. Suspension, termination and getting your data out

You can cancel at any time. We may suspend or end an account for non-payment, for a breach of section 9, or where continuing would put another customer or a connected environment at risk. Where circumstances allow we will warn you first.

After an account ends you have 30 days to export Customer Content. After that we delete it on our normal schedule, subject to backups expiring in turn and to records we must keep for tax and accounting.

18. Changes to these terms

We may update these terms. For material changes we will give reasonable notice by email or in the product before they take effect. Continuing to use the service after that is acceptance. If a change is unacceptable to you, you can cancel.

19. General

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction. If any clause is unenforceable the rest stands. Our failure to enforce a term is not a waiver of it. You may not assign this agreement without our consent.

Questions about these terms, or to request a data processing agreement for your client’s file: hello@u2xai.com.