From Customer Experience Strategy
Customer Experience
Customer Experience is 3 decks totalling 150 editable slides. Each deck stands on its own and downloads separately, so you can take the one you need for Monday's session without wading through the rest.
Built for CX leads, service designers, product teams.
Editable Toolkit to help you reuse our content: 150 PowerPoint slides | 0 Excel sheets
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What’s in this toolkit
3 decks, 150 editable slides. Download them individually or take the lot.
1/5
Customer and Design
CX01AdvancedTemplateCustomer Experience Strategy
Working deliverable Customer Experience Strategy Segments, journeys, moments, initiatives, roadmap. Editable 65-page PowerPoint template.
Working deliverable Customer Experience Strategy Segments, journeys, moments, initiatives, roadmap. Built in that order, each one earning the next.
65 slides
Checking1/5
Customer and Design
CX02AppliedBriefingThe Business Case
Cost it, phase it, discount it, stress it, then get it signed. The Business Case. Editable 45-page PowerPoint template.
Cost it, phase it, discount it, stress it, then get it signed. Worked once for a real program, then handed to you empty. THIS SUBMISSION
45 slides
Checking1/5
Customer and Design
CX03IntroBriefingCustomer Experience Design Toolkit
U2xAI FRAMEWORKS · WORKING TOOLKIT Customer Experience Design Toolkit A method. Editable 40-page PowerPoint template.
U2xAI FRAMEWORKS · WORKING TOOLKIT Customer Experience Design Toolkit A method and a set of instruments for the team that owns the customer experience. Every instrument appears twice: worked once, then blank for you to fill in. This copy belongs to
40 slides
Checking
Objectives
This Toolkit includes frameworks, tools, templates, tutorials, real-life examples and best practices to help you:
Customer and Design: 3 decks: Customer Experience Strategy; The Business Case; Customer Experience Design Toolkit.
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“Imagine having a team of experienced AI practitioners at your disposal to help you ship AI products and modernize your operations. How much more confident would you be about your organization’s AI journey — and your own career?
Most teams facing AI for the first time start from a blank page. They rediscover the same frameworks, make the same avoidable mistakes, and burn months building materials that already exist elsewhere. Specialist consultants can help, but at day rates most budgets can’t sustain.
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12 years of experience
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Examples of projects done with our Toolkits and Experts
AI Product Strategy
Defining a two-year AI product strategy for a B2B SaaS platform, resulting in three funded product bets and a 30% increase in expansion revenue within 18 months.
Use Case Portfolio
Running enterprise-wide AI use-case discovery for an industrial group, producing a scored portfolio of 60+ use cases and a funded first wave of 8 pilots.
GenAI Feature Launch
Guiding a marketplace team from PRD to launch of an AI assistant, reaching 40% weekly active adoption within one quarter.
AI Governance
Standing up an AI review board and tiered risk framework for a financial services firm ahead of EU AI Act enforcement.
Procurement AI
Deploying AI spend classification for a global retailer, uncovering $25M in addressable savings across 4 categories.
Demand Forecasting
Piloting ML demand forecasting for a CPG company, cutting forecast error by 18% and safety stock by 12%.
Supplier Risk
Designing an AI-assisted supplier risk monitoring program covering 2,000 suppliers with automated tiering and alerting.
Control Tower
Blueprinting a supply chain control tower for a logistics provider, reducing exception resolution time by 35%.
AI Academy
Launching a role-based AI academy for an operations function of 1,500 people, with 85% completion in six months.
Contract Intelligence
Implementing clause-extraction workflows for a legal-procurement team, cutting contract review time by 50%.
S&OP Upgrade
Embedding forecast-value-added analysis into S&OP for a manufacturer, aligning demand plans across three business units.
Operating Model
Designing a hub-and-spoke AI operating model for a services group, clarifying decision rights across 5 business lines.